Frequently Asked Questions
1. WHERE'S MY ORDER AND HOW DO I TRACK MY ORDER?
In most cases, orders ship within 1-2 business days from the time the order was placed unless otherwise noted in the items description. Delays may be caused by Special Events or Holidays.
Transit times may vary, but most orders ground shipped within the Domestic
United States will arrive within 2-8 business days.
Any order outside of the Domestic United States may take an extra 1-3 weeks to arrive due to customs and carry-over delays.
Once an order has been shipped, you will receive a confirmation email with your tracking number attached.
2. HOW IS THE SHIPPING TOTAL DETERMINED FOR AN ORDER WITHIN THE DOMESTIC UNITED STATES?
All orders leave our warehouse via USPS unless otherwise noted. Domestic shipping rates will vary depending on the weight of the package, the number of items in the order, and the distance traveled. Handling is also included into your shipping total. You can view your total cost of shipping at the checkout screen before purchasing to see the exact amount you will be charged and to help you to decide which shipping method is best for you. These shipping totals are used in most cases to guarantee a timely and safe arrival of the goods. For any further questions or concerns please contact CS@SeerOutfitters.com.
3. HOW MUCH WILL IT COST ME TO SHIP INTERNATIONALLY?
International shipping is calculated based on the weight of the item(s) and the distance traveled. Please note that each countries customs charges will vary. This charge is not in any way related to Seer Outfitters. For more information please review question 4 below.
4. DO I HAVE TO PAY A CUSTOMS CHARGE TO RECEIVE MY INTERNATIONAL/OVER-SEAS PACKAGE? WHY DO I HAVE TO PAY THIS WHEN I ALREADY PAID SHIPPING AND HANDLING?
International shipping is calculated based on the weight of the item(s) and the distance traveled. Please note that each countries customs charges will vary. This charge is not in any way related to Seer Outfitters and it is the purchaser’s responsibility to pay any such charges.
5. I DON'T HAVE A CREDIT CARD BUT I REALLY WANT TO BUY SOMETHING. DO YOU GUYS ACCEPT ANY OTHER FORMS OF PAYMENT?
We do! We accept PayPal as a valid form of payment.(Please note that NON-instant Pay Pal payments may take 2-7 days to clear).
6. I ACCIDENTLY ENTERED THE WRONG SHIPPING ADDRESS HOW DO I CHANGE IT?
Don’t panic! Simply contact us with your order ID number and correct shipping address/size/style as soon as possible. We will do all that we can to reach your package before it is shipped. If your package has already been shipped, there is still a chance we will be able to correct the address before delivery.
7. I JUST RECEIVED AN ERROR MESSAGE WHILE ATTEMPTING TO PLACE MY ORDER. DID MY ORDER GO THROUGH?
This error generally occurs when the information you are placing under the billing information section of this order does not exactly match the information that would be on your credit card billing statement. Although there may be "pending" charges in your account. You will NOT be charged for these. It may take anywhere between 2-10 days for these attempted charged to clear but this is depends on your individual bank. For any further questions or concerns regarding this issue please contact CS@SeerOutfitters.com
8. HOW CAN I MAKE A RETURN/EXCHANGE, AND WHAT IS YOUR RETURN POLICY?
You must follow the return/exchange form included with your package. If you do not have a return form please contact customer service at CS@SeerOutfitters.com and we can email you one.
For our full Return and Exchange policy please link over to: www.seeroutfitters.com/returns
9. ARE THERE ANY OTHER PLACES I CAN PICK UP SEER OUTFITTERS?
Seer Outfitters is constantly growing but currently you will find the best selection at www.seeroutfitters.com
10. I WOULD LIKE TO CARRY SEER OUTFITTERS IN MY STORE WHO DO I CONTACT?
Has Seer Outfitters caught your eye and you are interested in carrying SEER OUTFITTERS in your store? For more information please send an email to CS@SeerOutfitters.com.
11. HOW CAN I KNOW WHEN A PARTICULAR ITEM IS ABOUT TO BE RESTOCKED OR DISCONTINUED?
We are constantly updating our site with new and restocked product. Since we use a live inventory feed all items/sizes/colors you see on the site should have availability. The best thing to do if you are looking for something specific is to just keep checking back. For any restock questions about specific items, please email CS@SeerOutfitters.com.
12. WHY AM I HAVING TROUBLE LOGGING INTO MY ACCOUNT? / I FORGOT MY PASSWORD.
Try enabling cookies on your web browser and make sure your computer is able to read Java Script. Also, confirm that you have your correct login and password. When you create an account, we suggest you jot down your login and password in a secure location so you don't forget. Better yet just use Facebook login and never have to log into the site again. If you have forgotten your password, please click the "Forgot Password?" link located below the sign in section. If you are still having issues logging in please contact CS@SeerOutfitters.com.
13. WHERE DO I ENTER MY PROMOTIONAL COUPON CODE? / I CANNOT GET MY COUPON CODE TO WORK.
Promotional coupon codes can be entered on the first page of checkout. Please note coupon codes will not work for any pre-orders, band collabs, special event items, or if noted on the items description.
14. HOW DO YOUR SIZES RUN?/HOW WILL THEY FIT?
Snug as a bug in a rug! You can check out our size chart HERE. Please note that the measurements we give in our size chart may have a variance of about an inch. The description on the detail page of each shirt in our store will indicate which type of shirt that particular design is printed on. Generally, you may experience some shrinkage in both the length and width after wash with our 100% cotton and 50/50 cotton-poly tee.
15. IS YOUR WEB SITE SECURE?
We sure are! Seer Outfitters takes security issues very seriously and uses the latest industry-standard SSL (secure sockets layer) encryption to protect your personal information.
16. HOW CAN I INTERN WITH SEER OUTFITTERS?
One of the best ways to break into the Fashion/Marketing/Music industry and get the experience required to move up to the more prestigious positions is to become an intern. Particularly for students, being an intern can provide you with excellent on-the-job experience, letters of recommendation and even the possibility of college credit once the internship ends. If you are interested in becoming a seasonal Intern for Seer Outfitters Clothing, please send an email to CS@SeerOutfitters.com. Please include a quick bio about yourself, what you are currently studying or will be studying in the near future. Please include contact information and a reason as to why you are interested in interning for us.
17. DO YOU GUYS GIVE OUT FREE STUFF?
Yes we do! We run promotions and give-a-ways all the time. Keep an eye on our website and friend us on our social media pages.
18. I HAVE A QUESTION/CONCERN THAT WAS NOT ADDRESSED UNDER YOUR FREQUENTLY ASKED QUESTIONS SECTION. WHO DO I CONTACT?
We are happy to help you with any questions, concerns or issues you may have. Feel free to contact us via the information below. No question is a stupid question!
Monday – Friday: 7:00 am PST until 6:00
pm PST, Saturday – Sunday: 8:00 am PST
until 4 pm PST
19. WHAT ARE THE RULES FOR WINNING A SEER OUTFITTERS CONTEST?
To provide fair and equal chance of winning to all Seer Outfitters Clothing
contestants, the following are the official rules for all contests on Seer
Outfitters Clothing websites.
NO PURCHASE NECESSARY. PURCHASE WILL NOT IMPROVE CHANCES OF WINNING.
1. Entering Contests and Choosing and Contacting Winners
Winners of random email contests will be chosen at random from emails received.
Entrants must send entries using the correct contest entry email address, subject line, and any other specific entry information requested in the contest announcement. Seer Outfitters Clothing is not responsible for and will not consider incomplete or incorrect entries, or emails sent but not received by Seer Outfitters Clothing for any reason, as potential contest winners.
Winners of all contests will be contacted at the "sender" email address used to enter the contest, and the person receiving and replying to the winner announcement email will be considered the winner unless they specify another person within the reply email as the winner. Seer Outfitters Clothing will mail the contest prize to the address supplied by the recipient of the winner announcement email.
Only one entry per email address used to send the email will be considered for contest entry, unless multiple entries are specifically allowed in the contest posting. Unless otherwise specified in an individual contest post, no person may enter any contest more than once using multiple email addresses.
Claiming of prizes requires an email response to Seer Outfitters Clothing from the winning sender email address within 15 days of being notified of winning at the email address used to enter. Failure to respond shall mean that the winner forfeits the prize. Seer Outfitters Clothing is not required to award elsewhere any prizes forfeited by the chosen winner(s).
2. Submission of photo, text or other content for Contests
Entries selected for display and to win "best of" contests and any other contests requiring photo, text or other content from the entrants will be judged entirely at the discretion of Seer Outfitters Clothing.
By submitting any photo or information to Seer Outfitters Clothing, you hereby grant to Seer Outfitters Clothing and its affiliates, subsidiaries, licensees and assigns, an irrevocable, perpetual and royalty-free right to use, reproduce, edit, display, transmit, prepare derivative works of, modify, publish and otherwise make use of the submitted photo or other information in any and all media, whether now known or hereinafter created, throughout the world and for any purpose. In addition to other things, the rights granted to Seer Outfitters Clothing includes but is not limited to the right to resize, crop, censor, compress, edit, feature, caption, affix logos to, and to otherwise alter or make use of the submitted photo;
By submitting any photo or information to Seer Outfitters Clothing, you hereby represent and warrant that the submitted photo or information does not and shall not infringe on any copyright, any rights of privacy or publicity of any person, or any other right of any third party, and you have the right to grant any and all rights and licenses granted to Seer Outfitters Clothing herein, including but not limited to all necessary rights under copyright, free and clear of any claims or encumbrances;
You acknowledge and agree that Seer Outfitters Clothing shall have no obligation to post, display or otherwise make publicly available any photo or information submitted by you, and may, in its sole and unfettered discretion, remove, edit, modify or delete any photo or information that you submit to Seer Outfitters Clothing;
You understand and intend that any photo or information submitted by you to Seer Outfitters Clothing may be available for viewing, rating, review and comment on by the public, and understand that comments or ratings with which you disagree or are unhappy about may be published or otherwise become associated with any photo or information you submit to Seer Outfitters Clothing. By submitting any photo or information to Seer Outfitters Clothing, you hereby waive any privacy expectations that you may have with respect to any such photo or information submitted by you to Seer Outfitters Clothing.
You hereby agree to hold Seer Outfitters Clothing and its affiliates, subsidiaries, licensees sponsors and assigns harmless from and against, and hereby waive any right to pursue, any claims of any nature arising in connection with the inclusion in, publication via or display on any Seer Outfitters Clothing site, or any other use authorized under these Terms, of any photo or information submitted to Seer Outfitters Clothing by you;
Photos or information submitted by you to the site shall be the property of Seer Outfitters Clothing, and Seer Outfitters Clothing shall have no obligation to preserve, return or otherwise make available to you or others any photos or information so submitted.
3. Awarding Prizes
Each prizewinner must supply Seer Outfitters Clothing with his/her legal name, mailing address, daytime and nighttime telephone numbers.
Winners may not request substitutions of prize winnings. All winners are solely responsible for any and all taxes and/or fees, and all such additional costs that may be incurred.
Neither Seer Outfitters Clothing, Seer Outfitters Clothing sponsors, nor employees of Seer Outfitters Clothing or sponsors may be held liable for any warranty, costs, damage, injury, or any other claims incurred as a result of usage of any winners of a prize once possession has been taken of the product by winner. Seer Outfitters Clothing is not liable for any loss arising out of or in connection with or resulting from any contest promoted by Seer Outfitters Clothing.
If the specified prize becomes unavailable due to unforeseen circumstances, Seer Outfitters Clothing may substitute a prize of like or equal value.
Management, employees and families of Seer Outfitters Clothing are prohibited from winning any prizes awarded by Seer Outfitters Clothing.
Seer Outfitters Clothing reserves the right to alter any rules of any contest at any time. If you have any questions or complaints about a Seer Outfitters Clothing contest, please contact Seer Outfitters Clothing by e-mail at CS@SeerOutfitters.com.